SERVICE FAQs


Mercedes-Benz Manhattan’s state-of-the-art Authorized Service Center is conveniently located at 53rd and 11th. Here, our Service Team of Master Certified Trained Service Advisors and Technicians are committed to providing you with an Effortless Experience by correctly identifying and repairing your vehicle’s problem as quickly as possible. Take advantage of our free valet on-site parking, pickup and delivery options, online payment, and Mobile Service!

 

Q) How do I schedule a service appointment?

A) You may use our online form at your convenience, or you may call our service customer care representatives at 212.629.1600 during business hours. Our technicians are standing by to assist you.

 

Q) Do you have loaner vehicles?A)

    Yes, we do, please call us to schedule an appointment and book a loaner vehicle.

 

Q) Do you have mobile repair service?

A) Our Mobile Service will come to your home or office to take care of your vehicle’s maintenance almost anywhere within the Greater New York area. Live in the Hamptons? We’ll even come out there!

 

Q) What is a Service A appointment?

A) With the first visit at approximately 10,000 miles or 1 year, whichever comes first, and then approximately every 20,000 miles or 2 years after that. Service A includes:

  • Mercedes-Benz synthetic motor oil replacement
  • Oil filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s make and model.
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter

 

Q) My vehicle is telling me that I am due for a Service B. What does this mean?A) 

    With the first visit at approximately 20,000 miles, or 1 year after the previous service, and then approximately every 20,000 miles or 2 years after that. Service B includes:
  • Mercedes-Benz synthetic motor oil replacement
  • Oil filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s make and model.
  • Tire inflation check and correction
  • Cabin dust/combination filter replacement
  • Brake component inspection
  • Brake fluid exchange
  • Reset maintenance counter

 

Q) I have not put 10,000 miles on my vehicle since my last service but it says I need service. Do I still need to bring my car in?

A) Your vehicle will be due for a service every 10,000 miles, OR once a year, whichever comes first. So if you had your oil changed in July of 2021 with 30,000 miles on it and by July of 2022 you only have 36,000 miles on your vehicle it will still indicate to you that it is time for a service because it has been a full calendar year since the oil was last changed.

 

Q) What Is An OEM Mercedes-Benz Part?A)

    OEM stands for “original equipment manufacturer”.Our Service Department keeps a large inventory of factory OEM Mercedes-Benz parts in stock at all times, because we know how important it is to fit the vehicles we’re servicing with genuine parts. In fact, using factory parts as opposed to aftermarket parts will ensure that your Mercedes-Benz lasts and performs properly for years to come.

 

Q) My tire pressure light has come on in my vehicle, do I need an appointment to have the tires checked?

A) No, if your tire pressure light has come on in your Mercedes-Benz, you are more than welcome to drive into our service department where one of our certified Mercedes-Benz service technicians will assess the tire pressure. If no issues are found, we will correct your tire pressure and reset your light at no cost to you. If issues are found with your tires, a Service Consultant will advise you on your next steps.

 

Q) I received a safety recall letter in the mail, what should I do now?A)

    If you receive a safety recall letter in the mail concerning your vehicle, it is best to FIRST contact our Service Department before driving in with the vehicle. Your time and safety are of utmost importance to us, so when you call and provide us with your VIN # we will first determine if this Safety Recall does in fact apply to your particular VIN #. We will then inform you whether we have those particular parts in stock or not. If we do not, we will order them to our dealership by the time of your appointment so that you do not have to bring your car in twice.

 

Q) How often should I rotate my tires?

A) Bring your Mercedes-Benz car into our car service center every 6,000-8,000 miles to get its tires rotated. This procedure is important because it ensures that your tread wears evenly, which
provides improved traction and safety.

 

Q) How does Mercedes-Benz Roadside Assistance work?A)

    Whether replacing a flat tire, delivering a jump start, or providing fuel should you accidentally run out, Roadside Assistance can help when you need it most, 24 hours a day, 7 days a week. To learn more about Roadside Assistance, contact one of our knowledgeable Service Advisors.